Delivery timeframe
Orders are usually processed and dispatched within 24–48 hours.
Once shipped, delivery typically takes 5–9 business days, depending on your location. The delivery estimate begins after dispatch and is separate from processing time. Business days are Monday to Friday, excluding public holidays affecting transport or delivery.
International delivery & destinations
Aldo Gehard offers worldwide express shipping to destinations enabled at checkout. You can place an order only for a destination available in the checkout country selector. International coverage does not mean that every country or territory is currently enabled. If your destination is unavailable, do not select a different country to complete payment.
Partner fulfilment
Orders may be fulfilled directly by third-party supply partners using a dropshipping model. Aldo Gehard remains your seller and handles order questions, delivery issues and refunds. An order may arrive in separate parcels.
Dispatch origin: the supplier country or countries have not yet been confirmed for this policy. These details must be provided before an affected order is placed. No local warehouse or domestic dispatch is implied.
Shipping charges, taxes & customs
The current store offers free express shipping to destinations enabled at checkout. Product prices are displayed in euros (EUR). Free shipping does not by itself establish whether import duties or taxes are included.
The treatment of import charges has not yet been finalized. Any payable taxes, duties or handling charges, and who is responsible for them, must be disclosed before purchase. Customers must not be asked to accept undisclosed charges after ordering.
Tracking, delays & missing parcels
Order and tracking updates will be sent by email when available. Tracking may take time to update after dispatch. If a delivery delay is identified, Aldo Gehard will communicate a revised estimate and available options. Contact us if your order has not been dispatched within the usual 24–48-hour processing window, or if your parcel has not arrived within 9 business days after dispatch. A carrier or supplier investigation does not remove your applicable cancellation, refund or consumer rights.
Address corrections & support
Check your shipping address before payment. Request corrections as soon as possible; changes may no longer be possible once a parcel is dispatched. Use support@aldogehard.com for shipping questions.